/* ================================================
   HELPDESK — Публичная часть
   Наследует дизайн-систему основного сайта
   ================================================ */

:root {
    --primary-green: #2E7D32;
    --dark-green: #1B5E20;
    --light-green: #A5D6A7;
    --primary-gray: #424242;
    --medium-gray: #757575;
    --light-gray: #f5f5f5;
    --border-gray: #e0e0e0;
    --white-color: #ffffff;
    --black-color: #000000;
    --error-color: #d32f2f;
    --success-color: #388e3c;
    --font-family-base: 'Inter', system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
    --container-width: 1000px;
    --transition-speed: 0.3s;

    /* Helpdesk-specific */
    --hd-blue: #3b82f6;
    --hd-purple: #8b5cf6;
    --hd-amber: #f59e0b;
    --hd-slate: #64748b;
    --hd-radius: 16px;
    --hd-radius-sm: 10px;
    --hd-shadow: 0 4px 24px rgba(0,0,0,0.08);
    --hd-shadow-lg: 0 12px 40px rgba(0,0,0,0.12);
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; font-size: 16px; }
body {
    font-family: var(--font-family-base);
    line-height: 1.6;
    color: var(--primary-gray);
    background: var(--white-color);
    overflow-x: hidden;
    min-height: 100vh;
}
a { color: var(--primary-green); text-decoration: none; transition: color var(--transition-speed); }
a:hover { color: var(--dark-green); }
img { max-width: 100%; height: auto; display: block; }

/* ---------- Container ---------- */
.hd-container {
    max-width: var(--container-width);
    margin: 0 auto;
    padding: 0 20px;
}

/* ---------- Header ---------- */
.hd-header {
    background: var(--white-color);
    border-bottom: 1px solid var(--border-gray);
    padding: 16px 0;
    position: sticky;
    top: 0;
    z-index: 100;
}
.hd-header__inner {
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.hd-header__logo {
    display: flex;
    align-items: center;
    gap: 10px;
    text-decoration: none;
    color: var(--primary-gray);
}
.hd-header__logo img {
    height: 32px;
}
.hd-header__logo-text {
    font-size: 15px;
    font-weight: 700;
    color: var(--primary-gray);
}
.hd-header__logo-text span {
    color: var(--primary-green);
}
.hd-header__badge {
    font-size: 11px;
    font-weight: 700;
    background: linear-gradient(135deg, var(--primary-green), var(--dark-green));
    color: #fff;
    padding: 3px 10px;
    border-radius: 20px;
    letter-spacing: 0.5px;
}
.hd-header__back {
    font-size: 13px;
    font-weight: 600;
    color: var(--medium-gray);
    display: flex;
    align-items: center;
    gap: 6px;
    transition: color var(--transition-speed);
}
.hd-header__back:hover {
    color: var(--primary-green);
    text-decoration: none;
}

/* ---------- Hero ---------- */
.hd-hero {
    background: linear-gradient(135deg, #e8f5e9 0%, #f1f8f2 40%, var(--white-color) 100%);
    padding: 60px 0 50px;
    text-align: center;
}
.hd-hero__icon {
    width: 64px;
    height: 64px;
    border-radius: 18px;
    background: linear-gradient(135deg, var(--primary-green), var(--dark-green));
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 28px;
    margin: 0 auto 20px;
    box-shadow: 0 8px 24px rgba(46,125,50,0.25);
}
.hd-hero__title {
    font-size: 2rem;
    font-weight: 800;
    color: var(--dark-green);
    margin-bottom: 12px;
    line-height: 1.2;
}
.hd-hero__subtitle {
    font-size: 1.1rem;
    color: var(--medium-gray);
    max-width: 560px;
    margin: 0 auto 36px;
    line-height: 1.5;
}

/* ---------- Action Cards ---------- */
.hd-actions {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
    max-width: 640px;
    margin: 0 auto;
}
.hd-action-card {
    background: var(--white-color);
    border: 2px solid var(--border-gray);
    border-radius: var(--hd-radius);
    padding: 32px 24px;
    text-align: center;
    cursor: pointer;
    transition: all var(--transition-speed) ease;
    text-decoration: none;
    color: inherit;
}
.hd-action-card:hover {
    border-color: var(--primary-green);
    box-shadow: var(--hd-shadow);
    transform: translateY(-3px);
    text-decoration: none;
    color: inherit;
}
.hd-action-card__icon {
    width: 52px;
    height: 52px;
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 22px;
    margin: 0 auto 14px;
}
.hd-action-card__icon--create {
    background: #e8f5e9;
    color: var(--primary-green);
}
.hd-action-card__icon--track {
    background: #eff6ff;
    color: var(--hd-blue);
}
.hd-action-card__title {
    font-size: 1rem;
    font-weight: 700;
    margin-bottom: 6px;
    color: #1e293b;
}
.hd-action-card__desc {
    font-size: 0.85rem;
    color: var(--medium-gray);
    line-height: 1.4;
}

/* ---------- Screens ---------- */
.hd-screen { display: none; animation: hdFadeIn 0.3s ease; }
.hd-screen.active { display: block; }
@keyframes hdFadeIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }

/* ---------- Section ---------- */
.hd-section {
    padding: 48px 0;
}
.hd-section--gray { background: var(--light-gray); }
.hd-section__title {
    text-align: center;
    font-size: 1.5rem;
    font-weight: 800;
    color: var(--primary-gray);
    margin-bottom: 32px;
}

/* ---------- Form ---------- */
.hd-form {
    max-width: 640px;
    margin: 0 auto;
    background: var(--white-color);
    border-radius: var(--hd-radius);
    padding: 32px;
    box-shadow: var(--hd-shadow);
    border: 1px solid var(--border-gray);
}
.hd-form__title {
    font-size: 1.25rem;
    font-weight: 800;
    color: #1e293b;
    margin-bottom: 6px;
}
.hd-form__subtitle {
    font-size: 0.9rem;
    color: var(--medium-gray);
    margin-bottom: 24px;
}
.hd-form__row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}
.hd-form__group {
    margin-bottom: 18px;
}
.hd-form__label {
    display: block;
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--hd-slate);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 6px;
}
.hd-form__input,
.hd-form__select,
.hd-form__textarea {
    width: 100%;
    height: 44px;
    border: 1.5px solid #e2e8f0;
    border-radius: var(--hd-radius-sm);
    padding: 0 14px;
    font-size: 14px;
    font-family: inherit;
    color: #1e293b;
    background: #fff;
    transition: border-color var(--transition-speed), box-shadow var(--transition-speed);
    outline: none;
}
.hd-form__textarea {
    height: 110px;
    padding: 12px 14px;
    resize: vertical;
}
.hd-form__input:focus,
.hd-form__select:focus,
.hd-form__textarea:focus {
    border-color: var(--primary-green);
    box-shadow: 0 0 0 3px rgba(46,125,50,0.12);
}
.hd-form__input.invalid,
.hd-form__textarea.invalid {
    border-color: var(--error-color);
    box-shadow: 0 0 0 3px rgba(211,47,47,0.12);
}
.hd-form__error {
    font-size: 0.78rem;
    color: var(--error-color);
    margin-top: 4px;
    min-height: 1.1em;
}
.hd-form__agreement {
    font-size: 0.82rem;
    color: var(--medium-gray);
    margin: 18px 0;
    display: flex;
    align-items: flex-start;
    gap: 8px;
}
.hd-form__agreement input[type="checkbox"] {
    margin-top: 3px;
    width: auto;
}

/* ---------- Type Selector (cards) ---------- */
.hd-type-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 12px;
    margin-bottom: 24px;
}
.hd-type-card {
    padding: 16px 10px;
    border: 2px solid #e2e8f0;
    border-radius: var(--hd-radius-sm);
    text-align: center;
    cursor: pointer;
    transition: all var(--transition-speed);
    background: #fff;
}
.hd-type-card:hover { border-color: #94a3b8; }
.hd-type-card.selected { border-color: var(--primary-green); background: #f0fdf4; }
.hd-type-card__icon { font-size: 22px; margin-bottom: 6px; color: var(--hd-slate); transition: color var(--transition-speed); }
.hd-type-card.selected .hd-type-card__icon { color: var(--primary-green); }
.hd-type-card__label { font-size: 0.78rem; font-weight: 700; color: #475569; }

/* ---------- Button ---------- */
.hd-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    height: 48px;
    padding: 0 28px;
    font-size: 15px;
    font-weight: 700;
    font-family: inherit;
    border: none;
    border-radius: var(--hd-radius-sm);
    cursor: pointer;
    transition: all var(--transition-speed);
    text-decoration: none;
}
.hd-btn--primary {
    background: linear-gradient(135deg, var(--primary-green), var(--dark-green));
    color: #fff;
    box-shadow: 0 4px 14px rgba(46,125,50,0.3);
}
.hd-btn--primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(46,125,50,0.4);
    color: #fff;
    text-decoration: none;
}
.hd-btn--primary:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none;
}
.hd-btn--outline {
    background: #fff;
    color: var(--primary-green);
    border: 2px solid var(--primary-green);
}
.hd-btn--outline:hover {
    background: var(--primary-green);
    color: #fff;
}
.hd-btn--full { width: 100%; }
.hd-btn--sm { height: 38px; padding: 0 18px; font-size: 13px; }
.hd-btn--back {
    background: #f1f5f9;
    color: #475569;
    border: none;
}
.hd-btn--back:hover { background: #e2e8f0; }

/* ---------- File Dropzone ---------- */
.hd-dropzone {
    border: 1.5px dashed #cbd5e1;
    border-radius: var(--hd-radius-sm);
    padding: 12px 16px;
    cursor: pointer;
    transition: all var(--transition-speed);
    background: #fafafa;
    margin-bottom: 10px;
    display: flex;
    align-items: center;
    gap: 10px;
}
.hd-dropzone:hover, .hd-dropzone.dragover {
    border-color: var(--primary-green);
    background: #f0fdf4;
}
.hd-dropzone__icon { font-size: 18px; color: #94a3b8; flex-shrink: 0; transition: color var(--transition-speed); }
.hd-dropzone:hover .hd-dropzone__icon { color: var(--primary-green); }
.hd-dropzone__text { font-size: 0.82rem; color: var(--medium-gray); white-space: nowrap; }
.hd-dropzone__text b { color: var(--primary-green); }
.hd-dropzone__hint { font-size: 0.72rem; color: #b0b8c4; margin-left: auto; flex-shrink: 0; white-space: nowrap; }
.hd-file-list { display: flex; flex-direction: column; gap: 8px; margin-bottom: 18px; }
.hd-file-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    background: #f8fafc;
    border-radius: 8px;
    border: 1px solid #e2e8f0;
    font-size: 0.82rem;
}
.hd-file-item__name { flex: 1; font-weight: 600; color: #334155; word-break: break-all; }
.hd-file-item__size { color: #94a3b8; flex-shrink: 0; }
.hd-file-item__remove {
    color: #ef4444;
    cursor: pointer;
    font-size: 16px;
    flex-shrink: 0;
    background: none;
    border: none;
    padding: 2px;
}

/* ---------- Success Screen ---------- */
.hd-success {
    text-align: center;
    padding: 60px 20px;
    max-width: 480px;
    margin: 0 auto;
}
.hd-success__icon {
    width: 72px;
    height: 72px;
    border-radius: 50%;
    background: #dcfce7;
    color: var(--primary-green);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 32px;
    margin: 0 auto 20px;
    animation: hdPulse 0.6s ease;
}
@keyframes hdPulse {
    0% { transform: scale(0); }
    60% { transform: scale(1.15); }
    100% { transform: scale(1); }
}
.hd-success__title { font-size: 1.5rem; font-weight: 800; color: #1e293b; margin-bottom: 8px; }
.hd-success__ticket-id {
    display: inline-block;
    background: #f0fdf4;
    border: 2px solid var(--light-green);
    border-radius: var(--hd-radius-sm);
    padding: 10px 24px;
    font-size: 1.2rem;
    font-weight: 800;
    color: var(--dark-green);
    letter-spacing: 1px;
    margin: 16px 0;
}
.hd-success__pin-info {
    font-size: 0.9rem;
    color: var(--medium-gray);
    line-height: 1.6;
    margin-bottom: 24px;
}
.hd-success__pin-info b { color: #1e293b; }

/* Credentials block */
.hd-success__credentials {
    background: #f0fdf4;
    border: 2px solid var(--light-green);
    border-radius: var(--hd-radius);
    padding: 24px;
    margin: 20px 0;
}
.hd-success__cred-title {
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--hd-slate);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 16px;
}
.hd-success__cred-row {
    display: flex;
    gap: 16px;
    justify-content: center;
    flex-wrap: wrap;
    margin-bottom: 16px;
}
.hd-success__cred-item {
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: var(--hd-radius-sm);
    padding: 12px 20px;
    min-width: 140px;
    flex: 1;
}
.hd-success__cred-item--pin {
    border-color: #bfdbfe;
    background: #eff6ff;
}
.hd-success__cred-label {
    font-size: 0.72rem;
    font-weight: 700;
    color: #94a3b8;
    text-transform: uppercase;
    margin-bottom: 4px;
}
.hd-success__cred-value {
    font-size: 0.95rem;
    font-weight: 700;
    color: #1e293b;
    word-break: break-all;
}
.hd-success__pin-code {
    font-size: 1.5rem !important;
    font-weight: 800 !important;
    color: #1e40af !important;
    letter-spacing: 6px;
}
.hd-success__copy-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 20px;
    border: 1px solid var(--primary-green);
    background: #fff;
    color: var(--primary-green);
    border-radius: 8px;
    font-size: 0.82rem;
    font-weight: 700;
    font-family: inherit;
    cursor: pointer;
    transition: all var(--transition-speed);
}
.hd-success__copy-btn:hover {
    background: var(--primary-green);
    color: #fff;
}

/* ---------- Login ---------- */
.hd-login {
    max-width: 400px;
    margin: 0 auto;
}

/* ---------- PIN Input ---------- */
.hd-pin-inputs {
    display: flex;
    gap: 12px;
    justify-content: center;
    margin: 16px 0 24px;
}
.hd-pin-input {
    width: 56px;
    height: 60px;
    text-align: center;
    font-size: 24px;
    font-weight: 800;
    border: 2px solid #e2e8f0;
    border-radius: 12px;
    outline: none;
    transition: border-color var(--transition-speed);
    color: #1e293b;
}
.hd-pin-input:focus {
    border-color: var(--primary-green);
    box-shadow: 0 0 0 3px rgba(46,125,50,0.12);
}

/* ---------- Ticket List (Client) ---------- */
.hd-tickets { max-width: 640px; margin: 0 auto; }
.hd-ticket-card {
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: var(--hd-radius-sm);
    padding: 18px 20px;
    margin-bottom: 12px;
    cursor: pointer;
    transition: all var(--transition-speed);
}
.hd-ticket-card:hover {
    border-color: var(--primary-green);
    box-shadow: 0 2px 12px rgba(0,0,0,0.06);
}
.hd-ticket-card__header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}
.hd-ticket-card__id { font-size: 0.8rem; font-weight: 800; color: var(--hd-slate); }
.hd-ticket-card__status {
    font-size: 0.72rem;
    font-weight: 700;
    padding: 3px 10px;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}
.hd-status--open { background: #dcfce7; color: #166534; }
.hd-status--in_progress { background: #dbeafe; color: #1e40af; }
.hd-status--waiting_client { background: #fef3c7; color: #92400e; }
.hd-status--resolved { background: #f3e8ff; color: #6b21a8; }
.hd-status--closed { background: #f1f5f9; color: #475569; }

.hd-ticket-card__subject { font-size: 0.95rem; font-weight: 700; color: #1e293b; margin-bottom: 4px; }
.hd-ticket-card__meta { font-size: 0.8rem; color: #94a3b8; }

/* ---------- Chat ---------- */
.hd-chat {
    max-width: 640px;
    margin: 0 auto;
}
.hd-chat__header {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 24px;
    padding-bottom: 16px;
    border-bottom: 1px solid #e2e8f0;
}
.hd-chat__back {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    background: #f1f5f9;
    color: #475569;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    border: none;
    font-size: 16px;
    transition: background var(--transition-speed);
    flex-shrink: 0;
}
.hd-chat__back:hover { background: #e2e8f0; }
.hd-chat__info { flex: 1; }
.hd-chat__subject { font-size: 1rem; font-weight: 700; color: #1e293b; }
.hd-chat__ticket-id { font-size: 0.78rem; color: #94a3b8; font-weight: 600; }

.hd-chat__messages {
    display: flex;
    flex-direction: column;
    gap: 14px;
    margin-bottom: 24px;
    min-height: 200px;
    max-height: 400px;
    overflow-y: auto;
    padding: 16px;
    background: #fafbfc;
    border-radius: var(--hd-radius-sm);
    border: 1px solid #f1f5f9;
}
.hd-msg {
    max-width: 80%;
    padding: 12px 16px;
    border-radius: 14px;
    font-size: 0.88rem;
    line-height: 1.5;
    position: relative;
    word-wrap: break-word;
}
.hd-msg--client {
    background: #fff;
    border: 1px solid #e2e8f0;
    align-self: flex-start;
    border-bottom-left-radius: 4px;
}
.hd-msg--staff {
    background: linear-gradient(135deg, var(--primary-green), #43a047);
    color: #fff;
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}
.hd-msg__author {
    font-size: 0.72rem;
    font-weight: 700;
    margin-bottom: 4px;
    opacity: 0.7;
}
.hd-msg--staff .hd-msg__author { color: rgba(255,255,255,0.8); }
.hd-msg__time {
    font-size: 0.68rem;
    margin-top: 6px;
    opacity: 0.5;
    text-align: right;
}
.hd-msg__attachment {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 10px;
    background: rgba(0,0,0,0.05);
    border-radius: 6px;
    font-size: 0.78rem;
    margin-top: 8px;
    text-decoration: none;
    color: inherit;
}
.hd-msg--staff .hd-msg__attachment { background: rgba(255,255,255,0.15); color: #fff; }

.hd-chat__input-bar {
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.hd-chat__input-row {
    display: flex;
    gap: 10px;
    align-items: flex-end;
}
.hd-chat__input-wrap {
    flex: 1;
    position: relative;
}
.hd-chat__input {
    width: 100%;
    min-height: 44px;
    max-height: 120px;
    border: 1.5px solid #e2e8f0;
    border-radius: var(--hd-radius-sm);
    padding: 10px 14px;
    font-size: 14px;
    font-family: inherit;
    resize: none;
    outline: none;
    transition: border-color var(--transition-speed);
}
.hd-chat__input:focus { border-color: var(--primary-green); }
.hd-chat__attach {
    width: 44px;
    height: 44px;
    border-radius: 12px;
    background: #f8fafc;
    border: 1.5px solid #e2e8f0;
    color: #64748b;
    cursor: pointer;
    font-size: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition-speed);
    flex-shrink: 0;
}
.hd-chat__attach:hover {
    border-color: var(--primary-green);
    color: var(--primary-green);
    background: #f0fdf4;
}
.hd-chat__send {
    width: 44px;
    height: 44px;
    border-radius: 12px;
    background: linear-gradient(135deg, var(--primary-green), var(--dark-green));
    color: #fff;
    border: none;
    cursor: pointer;
    font-size: 18px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition-speed);
    flex-shrink: 0;
}
.hd-chat__send:hover { transform: scale(1.05); }
.hd-chat__send:disabled { opacity: 0.5; cursor: not-allowed; transform: none; }

/* Chat file preview */
.hd-chat-files {
    display: flex;
    flex-direction: column;
    gap: 4px;
}
.hd-chat-file-item {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 5px 10px;
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    font-size: 12px;
    animation: hdFadeIn 0.2s ease;
}
.hd-chat-file-name {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-weight: 600;
    color: #334155;
}

/* Message inline attachments */
.hd-msg__attachments {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-top: 6px;
}
.hd-msg__img-attach {
    display: block;
    max-width: 260px;
    border-radius: 8px;
    overflow: hidden;
}
.hd-msg__img-attach img {
    width: 100%;
    display: block;
    border-radius: 8px;
    cursor: pointer;
    transition: opacity 0.2s;
}
.hd-msg__img-attach img:hover { opacity: 0.9; }
.hd-msg__video-attach {
    max-width: 300px;
    border-radius: 8px;
    margin-top: 4px;
}

/* ---------- CSAT Rating (Classic Gold) ---------- */
.hd-csat {
    text-align: center;
    padding: 20px;
    background: #fffbeb;
    border: 1px solid #fde68a;
    border-radius: var(--hd-radius-sm);
    margin-bottom: 20px;
}
.hd-csat__title { font-size: 0.9rem; font-weight: 700; color: #92400e; margin-bottom: 10px; }
.hd-csat__stars { display: inline-flex; gap: 4px; justify-content: center; flex-direction: row; }
.hd-csat__star {
    font-size: 32px;
    cursor: pointer;
    color: #d1d5db;
    line-height: 1;
    transition: color 0.15s ease, transform 0.15s ease;
    background: none;
    border: none;
    padding: 2px;
}
.hd-csat__star.hovered { color: #fbbf24; transform: scale(1.1); }
.hd-csat__star.active { color: #f59e0b; transform: scale(1.05); }

/* ---------- FAQ ---------- */
.hd-faq { max-width: 640px; margin: 0 auto; }
.hd-faq__item {
    border: 1px solid #e2e8f0;
    border-radius: var(--hd-radius-sm);
    margin-bottom: 10px;
    overflow: hidden;
    background: #fff;
    transition: border-color var(--transition-speed);
}
.hd-faq__item[open] { border-color: var(--primary-green); }
.hd-faq__question {
    padding: 16px 20px;
    font-size: 0.9rem;
    font-weight: 700;
    color: #1e293b;
    cursor: pointer;
    list-style: none;
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.hd-faq__question::-webkit-details-marker { display: none; }
.hd-faq__question::after {
    content: '+';
    font-size: 20px;
    font-weight: 400;
    color: #94a3b8;
    transition: transform var(--transition-speed);
    flex-shrink: 0;
    margin-left: 12px;
}
.hd-faq__item[open] .hd-faq__question::after { content: '−'; color: var(--primary-green); }
.hd-faq__answer {
    padding: 0 20px 16px;
    font-size: 0.88rem;
    color: var(--medium-gray);
    line-height: 1.6;
}

/* ---------- Type Badge ---------- */
.hd-type-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-size: 0.7rem;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}
.hd-type--customer { background: #dbeafe; color: #1e40af; }
.hd-type--partner { background: #f3e8ff; color: #6b21a8; }
.hd-type--supplier { background: #fef3c7; color: #92400e; }
.hd-type--general { background: #f1f5f9; color: #475569; }

/* ---------- Footer ---------- */
.hd-footer {
    padding: 32px 0;
    text-align: center;
    border-top: 1px solid var(--border-gray);
    margin-top: 48px;
}
.hd-footer__text {
    font-size: 0.82rem;
    color: #94a3b8;
}
.hd-footer__text a { color: var(--primary-green); }

/* ---------- Spinner ---------- */
.hd-spinner {
    width: 36px;
    height: 36px;
    border: 3px solid #e2e8f0;
    border-top-color: var(--primary-green);
    border-radius: 50%;
    animation: hdSpin 0.7s linear infinite;
    margin: 40px auto;
}
@keyframes hdSpin { to { transform: rotate(360deg); } }

/* ---------- Empty State ---------- */
.hd-empty {
    text-align: center;
    padding: 48px 20px;
    color: #94a3b8;
}
.hd-empty__icon { font-size: 40px; margin-bottom: 12px; opacity: 0.4; }
.hd-empty__text { font-size: 0.9rem; }

/* ---------- Toast ---------- */
.hd-toast {
    position: fixed;
    bottom: 24px;
    left: 50%;
    transform: translateX(-50%) translateY(100px);
    background: #1e293b;
    color: #fff;
    padding: 12px 24px;
    border-radius: 12px;
    font-size: 0.88rem;
    font-weight: 600;
    box-shadow: 0 8px 24px rgba(0,0,0,0.2);
    z-index: 9999;
    transition: transform 0.3s ease;
    pointer-events: none;
}
.hd-toast.show { transform: translateX(-50%) translateY(0); }
.hd-toast--error { background: var(--error-color); }
.hd-toast--success { background: var(--success-color); }

/* ======== RESPONSIVE ======== */
@media (max-width: 768px) {
    .hd-hero { padding: 40px 0 32px; }
    .hd-hero__title { font-size: 1.5rem; }
    .hd-hero__subtitle { font-size: 0.95rem; }
    .hd-actions { grid-template-columns: 1fr; max-width: 340px; }
    .hd-type-grid { grid-template-columns: repeat(2, 1fr); }
    .hd-form { padding: 24px 18px; }
    .hd-form__row { grid-template-columns: 1fr; }
    .hd-msg { max-width: 90%; }
    .hd-pin-input { width: 48px; height: 52px; font-size: 20px; }
    .hd-dropzone__hint { display: none; }
}
@media (max-width: 480px) {
    .hd-hero__title { font-size: 1.3rem; }
    .hd-hero__icon { width: 52px; height: 52px; font-size: 22px; border-radius: 14px; }
    .hd-action-card { padding: 24px 16px; }
    .hd-section__title { font-size: 1.2rem; }
    .hd-form { border-radius: 12px; }
    .hd-header__badge { display: none; }
}

/* ---------- Honeypot ---------- */
.hd-hp { position: absolute; left: -9999px; opacity: 0; height: 0; overflow: hidden; }